What our clients say about our work

We value our hard-earned reputation for client service and for on-time, on-budget, high-quality work.

Authors can find the prospect of handing over their creation to a quality-control person somewhat daunting, so we pay special attention to respecting authors and working with them to make their work the best it can be.

Here are some quotes from end-of-project emails. Almost all our clients are public servants who prefer not to be named, but we will happily provide references to potential clients once mutual interest is established.

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‘A big thank you for your input. We received positive feedback from Comms about how readable it was, and it definitely wasn't before you got hold of it. You have helped to make the regulations and the communications about the changes better for industry and the general public. And a big thank you for teaching me how write better and how to summarise technical information. '

Regulatory impact statement and communications

‘Thank you once again for turning your review around so quickly – we feel the language and flow of the document is looking really good now.’

Guidance for planners and architects, government department

'We didn't make many changes because you did such a great job! Thanks again for all your efforts.'

Statewide strategy, government department

'Thank you for the fantastic work for this year's report. Your support in the final stages was fantastic and I really appreciated the time and effort you put into working with me over the phone to achieve the fabulous results!'

Annual report, government department

'Thank you for your comprehensive editing. I have now spoken with two colleagues and we all agree that both the structural editing and readable editing have created a substantially better document!'

Strategy, government department

'(The report) is excellent and we are very happy with the product … your work was marvellous!

Biennial report, government department

‘Lovely work, it reads really well. We are making great progress!!’

Technical guidelines, government department

'This work has been very well received by the majority of our key stakeholders, so thanks very much for your assistance, particularly with the consultation report which was a really big effort in a small turnaround time to produce a well-written product.'

'Thanks very much for your professional and responsive efforts on the project. Stay in touch.'

Position paper and consultation report, government department

'Thanks for your work on this. You've done a good job and I agree your alternative seems to make more sense. I was grappling with the highlights section — it just didn't feel right and now I think it flows better.'

Consultation report, government department

'Thanks for all of your work over the last few weeks in editing the plan, and for your suggestions throughout the process.'

Annual plan, government agency

'Thanks for all your work and turning it around so promptly. Your copy editing certainly helped with its clarity.'

Discussion paper, government department

'Many thanks for your quick turnaround and thorough work. Everything made sense.'

Technical guidelines, government department

'Many, many thanks for your support turning around the drafts for the strategy documents so promptly. They look great.'

Strategy and action plan, community organisation

'Thank you again for the fantastic work for this year's report. Your support in the final stages was fantastic and I really appreciated the time and effort you put into working with me over the phone to achieve the fabulous results!'

Annual report, government department

'Thank you so much for all your work and dedication on this project – it was an absolute pleasure working with you – as always!'

Operational plan, government agency

'This is wonderful!''

Taskforce report, government department

'Thanks for the edits, they really helped to make it an easier read and we even had a comment about it being an "engaging read" from one of the secretaries of another department!'

Project report, government department

'Thanks for all the work you put into the report. You picked up on things that had passed us by.'

Annual report, environment organisation